What is C3N
This was my first major case study work after graduate school.
By combining large data registries and making them accessible and interactive, C3N drives action and innovation to create a more reliable and accountable care delivery system for children and their families dealing with chronic gastrointestinal diseases. And with an open-source framework, this project is developing a means to overcome barriers that involve concerns about intellectual property, data sharing and privacy, and medicolegal liability.
With over 100 patients, doctors, administrators, and legal guardians to consider- making personas for C3N was no small feet. Teenagers, especially those dealing with chronic illnesses aren't your typical user group. Ultimately they didn't see themselves as patients- they saw themselves as regular teens. This was how we ended up finally finding a solution to the C3N problem.
What the doctors wanted
The Doctors wanted a dashboard where they could check in with patients, something very typical to what they were already using. But the actual patients weren't interested in checking into a dashboard to share their health issues.
What the teen user group wanted
Our teenage user group was self conscious about emails, apps, websites, anything their peers could accidentally see. The fear of being judged or reminded they weren't normal was a big incentive for them to dislike our prototypes.
So what did they like? Turns out the answer was a simple SMS based system that would text the user a few times a week with generic questions. That way there was no judgement from peers, and the doctors got the information they needed to decide on a course of treatment.
For more information on C3N please contact me